SensorFlow Support

Soumya Sarkar

Leigh Riley

Articles in English Language

Explore comprehensive installation and troubleshooting guides for Sensorflow system

Troubleshooting Guide Hub

This guide is a walk through using the new Installation App V2.0, ensuring a smooth and efficient installation process.

Support Manual for Contractors: Installation App V2

This guide is a walk through using the new Installation App V1, ensuring a smooth and efficient installation process.

Support Manual for Contractors: Installation App V1

Installation App Support Manual for Contractors

Installation App

Are All Signal Strengths of Sensors > 20?

Automation Test No 1: Sensors Signal Strength > 20

Are all Door Sensors working when Opened and Closed?

Automation Test No 2: Doors Open/Close

Did all Occupancy Sensors showed Occupied/Unoccupied?

Automation Test No 3: Occupancy shows Occupied/Unoccupied

Are Thermostats set to 26, 27 or 28°C temperatures?

Automation Test No 4: Set Thermostat to a 26, 27 or 28°C temperatures

Does Automation register when the room is Unoccupied?

Automation Test No 5: Assessing Automation in Unoccupied Room

Automation Test No 6: Ensuring All Nodes Have Up-to-Date Firmware

Automation Test No 7: Node Health Check - No Errors Reported

Automation Test No 8: Node Mapping Verification

Procedures to verify Sensorflow's automated system functionality before proceeding with manual testing protocols for comprehensive quality assurance

Installation: Automation Testing

Manual Test No 1: Automation Testing

Manual Test No 2: Managing Old Nodes After Installation/Replacement

Installation: Manual Testing

Troubleshooting steps when the test fails for Signal Strength Automation Testing (>20)

Troubleshooting Guide: Installation App

Comprehensive guide for diagnosing and resolving unknown causes of node offline issues.

Troubleshooting Guide: Node Offline for Unknown Reason

Encountering issues with your air conditioner turning on and off unexpectedly? Let's get it sorted out!

Troubleshooting Guide: Resolving Unintended Cycling Behavior in Room Air Conditioning

Troubleshooting Guides

What are the things to be aware of with the SensorFlow system, what are the things to do, and the things to avoid to keep a healthy system?

SensorFlow System "Do" and "Don't"

This document describes the network-related requirements of the solution, used technologies, protocols and communication channels.

SensorFlow IT Requirements and Architecture (Cybersecurity)

This is a quick overview on what happens when you have been shared that the respective equipment/sensor is offline:

What happens when the respective equipment/sensor is offline?

How to Manage Guest Feedback

Learn the 3-step process to report and address guest complaints about SensorFlow system.

How to Report Guest Feedback (3 easy steps)

Understanding the system requirements and best practices

Navigating the System: Requirements, Best Practices, Do's and Don'ts

Unveiling Comfort Plus: Elevating Guest Comfort

We are releasing a few exciting features, you can find out more about it in this article.

Exciting feature releases! February 2023

Please find below information on what to do if you have forgotten your password and that you are unable to log into the dashboard.

Can't access your account? Here's a step-by-step guide to reset your password.

This article will show you how to change the Automation Hours whether in specific rooms or adjusting them in bulk from the Dashboard.

How to Change the Automation Hours

Setpoint limitations are stopping your AC from cooling under or over a set temperature, in order to save energy. Here is how to amend them:

How to Set or Change Setpoint Limitations (ENG)

If you want to turn on the Ac while a room is unoccupied, you need to use the pre-cool section from the dashboard, here is how:

How to pre-cool a room (ENG)

This article will show you how to remotely check or change the AC settings in a room, from your dashboard.

How to check / change the AC settings (ENG)

From the dashboard, how can you check if the room is occupied (with someone physically in the room) or unoccupied ?

How to check a room's occupancy status?

This article will who you how to change and set any automation mode.

How to set an automation mode (ENG)

This article will help you understand the room trends graph on the dashboard: what each line represents and how to understand it.

Understanding the Room Trends (with door sensors)

This article will help you understand the room trends graph: what each line represents and how to understand it.

Understanding the Room Trends (Without door sensors)

Saving Changes in Room Settings

(English) These articles are here to guide you through the dashboard and its features!

Mastering the Dashboard: Your Comprehensive Training Guide

These articles provide comprehensive instructions for resetting and replacing nodes

Reset and Replace: A Guide to Node Resetting and Replacement (English)

Should you ever be asked by the SensorFlow team to reset/restart a Gateway, please follow the steps below.

Gateway Guide: How to Reset a Gateway

Should you be asked to by the SensorFlow team, please refer to the below steps to reset or restart an ACIR, AC Controller.

ACIR Guide: How to Reset an ACIR AC Controller

Should you be asked to reset a Daikin controller by the SensorFlow team, please refer to the below steps.

Thermostat Guide: How to Reset a SensorFlow (Daikin) Controller

If you are being asked by SensorFlow to reset a thermostat, please follow the below steps.

Thermostat Guide: How to Reset a SensorFlow (2PFC) Thermostat

Should you be asked to by the SensorFlow team, if need to reset/restart an occupancy sensor please follow the below steps.

Occupancy Sensor Guide: How to Reset an Occupancy Sensor

If you are being asked by SensorFlow to reset a door sensor, please follow the steps below:

Door Sensor: How to Reset a Door Sensor

Should you be asked to by the SensorFlow team, please refer to the below steps to reset or restart an Energy Meter.

Energy Meter Guide: How to Reset an Energy Meter

How to Reset

Should you ever be asked by the SensorFlow team to change/replace a Gateway, please follow the steps below.

Gateway Guide: How to Replace a Gateway

Gateway Guide: How to Replace a Gateway's Power Adaptor

Follow the steps below to replace a gateway’s SD card

Gateway Guide: How to Replace an SD Card

Should you be asked to by the SensorFlow team, please refer to the below steps to change an ACIR, AC Controller.

ACIR Guide: How to Replace an ACIR AC Controller

Please refer to the below steps to replace the batteries in an ACIR, AC Controller.

ACIR Guide: How to Replace Batteries in an ACIR AC Controller

Should you be asked to replace a Daikin controller by the SensorFlow team, please refer to the below steps.

Thermostat Guide: How to Replace a SensorFlow (Daikin) Controller

Follow the below steps to replace a thermostat

Thermostat Guide: How to Replace a SensorFlow (2PFC) Thermostat

Should you be asked to by the SensorFlow team, if need to change an occupancy sensor please follow the below steps.

Occupancy Sensor: How to Replace an Occupancy Sensor

To replace the batteries of an occupancy sensor please follow the below steps.

Occupancy Sensor Guide: How to Replace Batteries in an Occupancy Sensor

Occupancy Sensor Guide: How to Replace Batteries in a Wall Occupancy Sensor

Follow the steps below  to reset a door sensor

Door Sensor Guide: How to Replace a Door Sensor

Should you be asked to by the SensorFlow team, please refer to the below steps to change an Energy Meter.

Energy Meter Guide: How to Replace an Energy Meter

Please refer to the below steps to replace batteries in an Energy Meter.

Energy Meter Guide: How to Replace Batteries in an Energy Meter

How to Replace

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.