Step 1: Click the Help (🗨️) button at the bottom right of your SensorFlow Dashboard.
Step 2: Create a ticket by selecting "SensorFlow Guest Complaint Form".
Step 3: Fill out the form with the required details and click 'Create Ticket':
Email Address: [Your Email]
Property: [Hotel Name]
Key and Room Number: [e.g., Key 1001 Living Room]
Incident Date: [Exact Date and Time when the issue happened]
Incident Description: [Provide detailed information about the problem to help us better understand and address your concerns]
Step 4: Stay Informed - You will receive email notifications for every change in your Guest Complaint ticket status.
Submitted: The date our team received your ticket.
In Progress: The date our Technical Support team began investigating your concern.
Resolved: The date when your concern has been fixed or addressed.
Feel free to follow up directly via email or through the Intercom Messenger by clicking on the Help (🗨️) button.
Lastly, here's a helpful article on How to Manage Guest Complaints.