Instructions:
Do the occupancy test first.
Make sure the occupancy sensor is on.
Before the test makes sure that the occupancy sensor is in an Occupied state
Cover the occupancy sensor with a box for 15-20 seconds.
Uncover the occupancy sensor.
Wait for the test “Occupancy shows Occupied/Unoccupied” to pass.
Troubleshooting Steps (for Contractor):
Restart the Node and try again
If still facing the issue, reset the node and try again. - Follow this link on how to reset nodes: How to Reset
If the issue still persists replace the node with a new one.
Troubleshooting Steps (for SensorFlow):
Procedure fails:
Is the right firmware on it?
is there something in the room that could be causing false positives (fan, curtains, internet router?)
Does the sensor feels right (no moving pieces inside?)
The sensor could be faulty and needs to be replaced
No gateway restart unless coordinated that everyone is outside the rooms.
When to Replace a Node:
Put the battery on- Node should come online and join in 15-20 seconds, otherwise, it has an issue.
Do the following steps:
A. Unmap and remap the node (Wait for 15 seconds)
B. Take the battery out and reinsert it (Wait for 15 seconds to join)
C. Still not joining? Replace it. Follow this link: How to Replace
Sequence of the Installation:
Install Thermostat first → Do the 27-degree test.
Install Occupancy /Door sensors → Do the test.