Battery Check: The node has no battery alert, and the battery status indicates it is not drained.
If false, initiate an RMA (Return Merchandise Authorization) for the node and update the ticket status to DONE.
If true, proceed to step 2.
Signal Quality Assessment: The node consistently maintains good signal strength.
If false, address signal coverage issues.
If true, proceed to step 3.
Duration of Offline Status: The node has been offline for over 2 weeks.
If false, attempt to restart the node. Continue to Step 4.
If true, replace the battery. Proceed to Step 5.
Node Restart: Restarting the node should restore it to an online state.
If false, replace the battery. Continue to Step 5.
If true, update the ticket status to DONE.
Battery Replacement: Replacing the battery should bring the node back online.
If false, initiate an RMA for the node. Proceed to Step 6.
If true, update the ticket status to DONE.
RMA Procedure: Send the node back to the warehouse or manufacturer (Max) for a comprehensive root cause analysis.
Update the ticket status to DONE.
